Refund Policy

Effective Date: 14.01.2025

At www.fitfoxfamily.com we are committed to providing high-quality online fitness courses. If you are not completely satisfied with your purchase, please review our refund policy below to determine if you are eligible for a refund.

1. Eligibility for Refunds

1.1 Digital Products (Online Courses)

Due to the nature of digital content, we generally do not offer refunds once access to the course has been granted, except as required by law. However, we may offer refunds under the following conditions:

• Technical Issues: If you are unable to access the course due to technical issues on our end, and we are unable to resolve the issue within a reasonable time.

• Mistaken Purchase: If you accidentally purchased the wrong course and notify us within 24 hours.

• Exceptional Circumstances: At our sole discretion, we may offer a refund for other reasons if requested within 30 days of purchase.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after accessing the course.

• You failed to complete the course within the provided timeframe (if applicable).

• You violated our Terms and Conditions or misused the course materials.

• You requested a refund beyond the stated eligibility period (after 24 hours of the purchase ).

3. Refund Process

3.1 How to Request a Refund

To request a refund, please email us at fitfoxfamily@gmail.com with the following details:

• Your full name.

• Order number or receipt.

• Reason for the refund request.

We aim to respond to refund requests within  3 business days.

3.2 Processing Time

If your refund request is approved, the refund will be processed to your original payment method. Refunds may take 10 business days to appear, depending on your payment provider.

4. Exceptions (Jurisdiction-Specific Rules)

4.1 European Union (EU) Customers

If you reside in the EU, you may have the right to cancel your purchase within 14 days from the date of purchase under the Consumer Rights Directive. However, this right is waived once you access the digital content.

4.2 Other Jurisdictions

Refund rights may vary depending on local consumer protection laws. Please contact us for more details if applicable.

By purchasing our courses, you acknowledge that you have read, understood, and agreed to this Refund Policy.